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Uber’s customer support staff is the company’s first line of defense against driver and rider misconduct. But a BuzzFeed News investigation reveals that during Uber’s transition from a local customer support operation to a global one, these employees worked under conditions that sometimes made it difficult for them to do their jobs.
Contracts And Chaos: Inside Uber's Customer Service Struggles
I'm done with Uber they have the worst customer support I've ever dealt with : r/uber
Uber and Lyft Drivers Have Some Advice for Autonomous Vehicles Set to Swarm the Streets
3 Moms Tackle Carpool Chaos, Take on Uber With HopSkipDrive
Uber Files: How Uber won access to world leaders, deceived investigators and exploited violence against its drivers in battle for global dominance, International
Chaos Monkeys: Obscene Fortune and Random Failure in Silicon Valley: Garcia Martinez, Antonio: 9780062458193: : Books
Contracts And Chaos: Inside Uber's Customer Service Struggles
Steve Blank Customer Development
Contracts And Chaos: Inside Uber's Customer Service Struggles
Uber shifted scrutiny to drivers as it dodged tens of millions in taxes - ICIJ
After taxis, French Uber drivers launch their own protest
Contracts And Chaos: Inside Uber's Customer Service Struggles